Digital transformation in pharma is accelerating—but identity remains a bottleneck for usability, compliance, and scale. Getting it right means removing friction, supporting global access, and meeting strict regulatory standards.

Pharma must meet demanding standards (HIPAA, GDPR, FDA 21 CFR Part 11) for data protection, access control, and auditability.

Managing users across regions, languages, and regulatory zones is complex without centralized, flexible identity infrastructure.

Clinical trials, support programs, and provider tools often live in silos with disconnected logins and poor UX.

Long or error-prone sign-up flows and forgotten credentials hurt adoption of critical portals and apps.

Outdated CIAM platforms limit scalability and innovation—especially when supporting multiple brands or therapeutic areas.

Supporting granular, auditable consent preferences across brands, uses, and regions is essential but often unsupported.

Replace legacy identity systems with scalable, policy-aligned platforms tailored to your agency’s mission and audience.

Connect identity across citizen portals, internal systems, and mobile apps with our proven onboarding frameworks.

Ensure high availability and incident response for mission-critical identity services with 24x7 operational coverage.

Implement advanced flows—ID verification, progressive profiling, role-based access, multilingual UX—and align them with evolving government policy needs.

Reduce friction and abandonment across all portals with user-friendly, branded, and localized identity experiences.

Support HIPAA, GDPR, and other frameworks with configurable consent, audit trails, and access controls.

Manage identity across multiple therapeutic areas and regions—without duplicating infrastructure or losing control.

From R&D to commercialization, we help pharma companies secure access, simplify compliance, and increase digital engagement—without slowing innovation.

Users expect fast, seamless logins—especially on mobile—but businesses also need to protect against fraud.

**Key features:** Passkeys, Passwordless login, biometrics, adaptive MFA, social login.

Verifying user identities during registration or high-risk actions helps prevent fake accounts and account takeovers.

**Key features:** KYC integrations, document scanning, risk-based verification, bot detection.

Compliance with privacy laws (GDPR, CCPA, etc.) is mandatory and customers care about how their data is handled.

**Key features:** Granular consent tracking, data portability, user dashboards for managing preferences.

Businesses need identity systems that can handle millions of users with low latency across regions and devices.

**Key features:** Cloud-native architecture, edge authentication, elastic scaling.

Identity data can drive better UX and revenue through personalization and segmentation.

**Key features:** Progressive profiling, identity-driven recommendations, custom onboarding flows.

# SOLUTIONS FOR PHARMACEUTICAL COMPANIES

## Identity Solutions for Global Pharma

## Secure, Compliant Identity Experiences for Patients, Providers, and Partners

### Identity Is Essential to Pharma Innovation and Engagement

- Ambition Outpaces Infrastructure
- HCP Drop-Off Risk
- Global Scale, Local Complexity

**81%** of pharma leaders say digital engagement is critical, but only 30% are confident in their identity systems. (Deloitte)

**52%** of healthcare professionals abandon portals due to login or authentication issues. (PharmaVoice)

**70%** of pharma companies operate in 10+ countries, complicating identity management across regions and brands. (IQVIA)

## Common CIAM Challenges in Pharma

## From clinical trials to commercial engagement, identity challenges increase cost and reduce effectiveness.

#### Strict Security & Compliance Needs

#### Global & Multilingual Access

#### Fragmented Portals for Patients & HCPs

#### High Abandonment & Low Engagement

#### Rigid, Costly Legacy Systems

#### Lack of Identity-Driven Consent Control

#### CIAM SOLUTIONS FOR PHARMACEUTICAL COMPANIES

## How We Help Pharmaceutical Companies

### CIAM Modernization & Migration

### Application & Experience Onboarding

### Identity Operations & Support

### CIAM Innovation

## Results That Matter

### Boost Patient & HCP Adoption

### Simplify Global Compliance

### Unify Identity Across Brands

## Scalable Identity for Global Life Sciences

## Unmatched Expertise in Key Areas

Your trusted customer identity partner, we excel in all critical CIAM topics to provide expert customer identity services. From intricate challenges to tailored requirements, we deliver unmatched expertise in every facet of CIAM.

#### Frictionless and Secure Authentication

#### Identity Verification and Fraud Prevention

#### Consent and Privacy Mgmt

#### Scalability and Performance

#### Personalized User Experiences

## The High Cost of Compromised Identity

#### Every day, thousands of your customers face threats that put their personal data—and your business's reputation—at risk.

of customers will not go back to a brand that has been compromised.

% is spent per breached customer identity on average.

$ data breaches are caused by compromised credentials.

/10

## Customer Identity Insights

A shortcut to the latest insights, trends, thought-leadership, events, and company updates.